Shipping Policy

Hours of Operation: Monday through Friday, 8:00 a.m. to 6:00 p.m. (PST). Closed on weekends and holidays.

1. Order Processing Time: Most orders are processed within 1-2 business days. This includes order verification, quality checking, and packing. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods: We offer different shipping methods depending on the product and your location:

• USA STOCK (Ships from US Warehouse): Products marked as "USA STOCK" are shipped from our local warehouse in the United States. Delivery time is typically 3-5 business days after shipment. Free shipping is included.

• CA STOCK (Ships from Canada Warehouse): Products marked as "CA STOCK" are shipped from our local warehouse in Canada. Delivery time is typically 3-5 business days after shipment. Free shipping is included.

• Global Stock (Ships from China Factory): Products marked as "Global Stock" are shipped directly from our factory in China. This option is available worldwide, including the United States and Canada. Delivery time is estimated at 15-60 business days, depending on order quantity and your required delivery speed. Free standard shipping is included. If you need faster delivery, additional shipping fees may apply.

3. How to Check Your Shipping Method: The shipping method for each product is clearly marked on the product page. Please check the product description before placing your order. If you are unsure, feel free to contact us at support@hylele.us.

4. Shipping Restrictions: Based on feedback from our distribution centers, we do not ship to P.O. Boxes, military APO addresses, or remote locations outside the continental United States and Canada (including Hawaii, Alaska, Puerto Rico, and the Virgin Islands).

5. Free Shipping: We offer free standard shipping on all products on our website. In case of special circumstances such as out of stock or a package lost in transit, we will contact the customer promptly.

6. Damaged or Lost Packages: Please report any damaged or lost packages to us within 14 days of the order shipment date. If there are any obvious signs of damage to the shipping box, please ask the delivery driver to make a note of it if possible. We are not responsible for any incidents not reported after 14 days.

If you have any questions, please contact us at support@hylele.us.