Warranty

Subject to the terms and conditions outlined in this Limited Warranty, Hylele warrants fixtures purchased directly from Hylele to be free from defects in materials and workmanship for 5 years or 50,000 hours of operation from the date of manufacture.

Remedy

1. Goods can be returned or exchanged within 30 days from the date of delivery. Please ensure the goods are intact and do not affect secondary sales. Goods that have been used or installed with non-quality issues (change of mind or no longer needed) will not be returned or exchanged. If you have any objections, please contact us.

2. If the product malfunctions or is damaged due to transportation, the buyer must contact us and provide evidence (video and pictures) within 15 days from the date of receipt. If the buyer fails to provide evidence in time or no longer responds within 15 days, the buyer is responsible for the resulting loss.

3. If any quality problem occurs after more than 30 days from the date of receipt, please contact HYLELE for warranty service and provide photos or videos of the product issue. HYLELE will help you resolve the problem. The buyer may choose to replace the lamp with a new one, but the corresponding costs need to be borne by the buyer.

Limitation of Liability

This warranty covers products that have been installed and maintained in accordance with standard trade practices and the product's technical specifications. During the warranty period, Hylele will repair or replace the same or similar product at no charge based on proof of purchase. Labor costs are the responsibility of the owner and are not included in this warranty.

This warranty does not cover damage caused by: unauthorized modification, tampering, misuse, improper installation, poor maintenance, or abnormal conditions. Repair or replacement under warranty is the exclusive remedy of the Buyer.

This warranty is in lieu of all other warranties, express or implied, including any implied warranty of fitness for a particular application. Hylele shall not be liable to the Buyer for indirect or consequential damages.

Warranty Activation / Service Claims

You must file a valid claim with HYLELE to obtain warranty coverage. Warranty and service claims may be initiated by contacting Customer Service:

Phone: +1(817) 532-2847

Email: support@hylele.us