HYLELE INC. was founded with the vision that LED lights needed to be affordable, quality products that became the new lighting standard for conscientious consumers.

As a company focused on developing, designing, producing and selling high-quality commercial industrial lighting products. Our team of experts can also provide you with free professional lighting solutions. We hope that through this brand, you will be able to provide you with high-quality durable products and performance requirements and achieve the best results.

Operating Hours:

Mon-Fri: 8:00 am-6:00 pm (PST)

We also offer a Chat feature on our website.

Note: Holiday hours may vary. Please call us at Support@hylele.us with any holiday hour inquiries.

2024 Holiday Observances:

Labor Day September 5, 2024
Thanksgiving November 24, 2024
Christmas Eve November 25-26, 2024
New Year's Eve December 31, 2024

1. Visit the order inquiry page
Click on the “Order Track” link in the top navigation bar of the website to access the order inquiry page.

2. Input order information
On the order inquiry page, you need to enter the following information:

• Order Number: The unique order number you received when placing your order.
• E-mail address: the e-mail address associated with the order.

3. Click the inquiry button
Once you have entered your information, click the “Search” button and our system will retrieve the order information for you.

4. View Order Status
Upon successful query, you will see detailed information about your order, including order status, shipping information, and estimated delivery time.

You can also contact our customer service team at hylelesale@gmail.com and provide the representative with your phone number or order number to receive order updates.

Free shipping orders can take up to 1-2 business days to process and depend on the following factors:

• Which day of the week you place your order
• What time of day you place your order
• The influx of orders at our warehouse on a given day

Shipping information for express orders within the continental United States:

• Express orders will be shipped the same day if received by 3:00 pm PST
• Express orders placed after 3:00 p.m. PST will be shipped the following business day.Shipping Policy

We love hearing from you and make swift communication a top priority for all of our customers. When you email us, please allow 24 to 48 hours for our response as we are hard at work gathering the answers to all of your questions, concerns, and suggestions.

To avoid any miscommunication errors we do not take any orders over the phone.

If you have any problems placing your order, you can contact us at: Support@hylele.us and we will be happy to guide you through the checkout process.

Tax-free within the United States.

To add an item(s) to your shopping cart simply click on the product, adjust the quantity, and click on the “Add to Cart” button. Your chosen items will then appear in your cart for review, adjustment, and purchase.

We accept all major credit and bank cards with the Visa, American Express, Mastercard, or Discover logo, as well as Shopify Pay and PayPal.

Please check the confirmation email you received when placing your order, the order number is usually listed in the email. If in doubt, please contact our customer service team at
Support@hylele.us

An order status of “Pending Shipment” means that we are processing your order. Please be patient and we will expedite the shipment.

Yes, you can cancel your order. We understand that sometimes changes may occur, so we offer a flexible order cancellation policy. Below is information about canceling your order:

Steps to cancel your order:

1. Contact customer service as soon as possible
If you wish to cancel your order, please get in touch with our customer service team as soon as possible. You can contact us via email at Support@hylele.us.

2. Provide order information
When contacting us, please provide your order number and relevant information so that we can process your request quickly.

3.Confirmation of Cancellation
Once we receive your cancellation request, we will process it as soon as possible and confirm to you that the order has been successfully canceled.

Notes:
Order Status: If your order has already been shipped, you will not be able to cancel your order, but you can choose to apply for a return of the item once you receive it.
Cancellation Time: Please try to contact us as early as possible before your order is processed to ensure that it can be canceled successfully.

We currently ship primarily within the continental United States.

Standard shipping normally takes 3-5 days.

To qualify for free shipping, your order must meet the following criteria:

• Free shipping and delivery on orders placed in this store
• Your shipping destination must be within the 48 continental U.S. states

We are currently unable to offer free shipping to:

• APO/FPO/DPO addresses, PO Boxes / HC Boxes

When your order ships we will send you a shipping notification email, including the tracking number, to the email address on file.

You will receive your order by the date indicated at checkout. For a progress update on the arrival of your order, be sure to check the tracking number once your order has shipped. At the discretion of the delivery company, inclement weather and miscellaneous delays may postpone your delivery date.

Provide an answer to the question here, with as much detail as possible to help your customers.

For safety and directness of delivery, we ship to businesses and residential addresses only.

If you do not receive your shipment by the specified date, please contact us at Support@hylele.us for assistance.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 14 days from when we receive the item(s).

If you received the wrong item, please contact us within 3 days of receiving your order.

To expedite processing, please email a photo of the item you received directly to support@hylele.us before or after contacting customer service. Please include your order number in the subject line of this email.

Do not discard any defective items. Please contact us within 3 days of receiving your order.

To expedite processing, please email a photo of the item you received directly to support@hylele.us before or after contacting customer service. Please include your order number in the subject line of this email.

The refund process may take up to 10 business days from the time we receive your returned merchandise at our warehouse. We will refund your original payment method. You will be notified by email once Hylele has refunded your money. The timeframe from when the refund is made until the funds are returned to your account depends on the individual terms and rules of your banking institution.